Refund policy

Refund & Return Policy

All of our products are custom designed and made-to-order specifically for your business. Because of this, we are unable to accept returns or offer refunds for unsold inventory or buyer's remorse.

However, your satisfaction is important to us. If your order arrives with a material defect—such as an issue with the printing, materials, or craftsmanship—please contact us within 7 days of delivery with photos and a brief description of the issue. We will evaluate the problem and, if it qualifies as a defect, we will replace or refund the affected items at no cost to you.

We stand behind the quality of our work and will make it right if something isn't up to standard.

If you have questions about your order or think there may be a problem, reach out to us at hello@perfectthecraft.com and we’ll be happy to help.